Customer Service

The following information is provided in an effort to help us serve you better. Please feel free to contact us if you have any questions or are need of additional assistance.

Privacy Policy

The information that is collected during the checkout process is not shared with any persons or organizations. Financial Innovations, Inc. will not sell, trade or divulge any personal information gathered during your transaction with any third party not directly involved in your transaction.

For more information, please review our complete privacy policy.

Return Policy

We appreciate your business and want you to be satisfied with your products. If you are not completely satisfied with your purchase, merchandise will be accepted for exchange within 30 days of receiving your order. Please review our complete return policy for instructions.

Taxes, by Financial Innovations, is required by law to remit applicable taxes on all orders shipped to Rhode Island, New YorkMassachusettsWashington D.C. and Virginia.


Free Shipping provided on U.S. orders shipped within the lower 48 states only.

Most items leave our warehouse within 2-5 business days but may take up to 14 business days for delivery depending on UPS or USPS service selected during checkout. It is possible, if your order contains an item that is backordered, that your order may be delayed until it can ship complete.

You have a choice of shipment methods. All our products are made in USA or Canada and compliant with NAFTA. They enter Canada duty free. 

United Parcel Service (UPS) shipments can be tracked until final delivery,  but will incur additional Brokerage Fees to be collected on delivery in Canada. 

US Postal Service / Canadian Postal Service shipments can not be tracked once they cross the US Canada border.  They do not incur additional Brokerage Fees.  As proof of delivery is not possible if you choose the Postal method, (Financial Innovations) will not be responsible if the package is lost beyond the US border.

Terms of Service

We reserve the right to correct programming errors and to refuse sales made with incorrect pricing.